A number of our clients already have an internal IT department which we compliment with our support services. This allows the business to focus on its core services, maintain staffing budgets, and yet provide a flexible IT service for its business.
Some of the services we have provided:-
Project Installations – We can plan and install any new IT service such as servers, network appliances, software applications and upgrades. This allows your staff to maintain the day to day operations while Dunedin IT manages new project installations.
Pre configured hardware – A similar service to project installations we have often sourced desktops and servers for clients but then pre configured hardware with your settings and latest patches so the hardware is practically ready to install on site saving your staff time.
3rd Line Support – Instead of employing senior staff to handle more complicated IT issues or tying up first line staff you can use Dunedin IT resources to give you a helping hand.
Secondment Staff – A couple of our clients have a full time member of Dunedin IT permanently on site. Some of these benefits include extra holiday cover, rotating of staff with different skill sets, and long term staff cover. You don’t even need to request a full time member maybe just a couple of days a week, or every other week, so your internal business feels as though it has an IT department.
Network Monitoring – Along with 3rd line support we can provide on site network monitoring of your network, servers and Internet connectivity. We can provide custom monitoring of applications along with cost effective cloud monitoring service.
Planning Days or Whiteboard Sessions – one of our favourite services we provide is the Whiteboard Sessions for IT departments. As a head of an IT department you can easily keep up to date with the latest developments, but how many of these technologies will benefit your business? What are the down-falls of these technologies? Because we install and maintain many of these solutions on a weekly basis, you can benefit from our extensive knowledge.