What is a “backup communication channel” and why does my business need one?
A backup communication channel is an alternative platform for messaging and file sharing when your primary system fails. It keeps your team connected during outages or cyber incidents.
- Topic
- Cyber
- Sub Topic
- Mitigation & Response
If your primary communication tools fail—due to a cyber attack, account compromise, or a major outage—your business may be left completely silent. Having a backup communication channel provides an alternative way to communicate with your team, update customers, and share files when your main systems are unavailable.
Our Mitigation & Response package includes an alternative email and collaboration platform with basic file storage and document editing capabilities. This ensures that you can still coordinate with your staff, hold meetings, and manage recovery efforts, even if your primary systems are compromised.
This backup communication option is essential for small and medium-sized enterprises (SMEs) since communication failures can significantly delay incident response and extend downtime.
Other FAQs
Request Fast, Proactive IT Support Today
Dunedin IT provides fast, proactive support that keeps your business productive, so share your details and our team will help you get the assistance you need.




