Voice & Telecom Challenges for Modern Businesses
Dunedin IT helps organisations simplify their phone systems, cut telecom frustrations, and move away from outdated or complex setups — with modern voice solutions that are easier to manage and easier to use.
Why do businesses struggle with phone systems today?
Many organisations still rely on outdated PBX systems, unclear call flows, or expensive telecom contracts that limit flexibility. As teams become more hybrid, businesses need a phone system that works from anywhere without technical headaches.
Why choose a managed cloud phone system over traditional telecom providers?
Cloud-based systems reduce costs, remove hardware dependency, and avoid the long support delays common with big telecom companies. With Dunedin IT, routing, updates, hosting, and configuration are all handled for you — no learning curve, no waiting in queues.
What makes Dunedin IT different from large telecom providers?
We remove the frustration. No multi-hour call queues. No faceless ticket systems. No scripts. You speak to engineers who already know your organisation, make changes quickly, and explain things clearly — without telecom jargon.
How does Dunedin IT keep calls secure and reliable?
Most changes — call menus, ring groups, number redirects, new users, or device setups — are handled within hours, not days. Our engineers know your setup and can adjust things instantly without you needing to understand technical settings.
Can Dunedin IT help us move away from our current provider?
Yes. We handle the entire migration: number porting, call flows, devices, Teams integration, and staff onboarding. You keep your numbers, avoid downtime, and end up with a modern, flexible system that costs less and delivers more.
Helpdesk Engineers
When something breaks, we’re the first call—and we take that responsibility seriously.
Every minute a client is stuck with a tech issue, they’re losing time, money, and momentum.
Good IT support isn’t just about fixing things quickly; it’s about preventing problems before they happen and ensuring our clients can concentrate on what they do best.
That’s why we’re here.
How Voice Helps Your Organisation
Whether your team works across offices, homes, shops, or on the move, a reliable business phone system keeps communication clear and customers supported.
Dunedin IT provides cloud voice solutions, call automation, and expert management that remove telecom headaches — and help your organisation sound more professional, responsive, and connected.
Clear Communication
Better Calls. Better Conversations.
Smart Routing
Customer Calls, Always Handled.
Expert Support
No Telecom Headaches. Real Engineers Only.
Built-In Resilience
Lines Protected. Business Covered.
Trusted by over 200 organisations
Voice Services
Cloud Phone System
Your enterprise-grade phone system, privately deployed and fully under your control. Host it anywhere — your office, our data centre, Azure, or your own cloud — with complete flexibility and no vendor lock-in.
Benefits
- Fully private and secure, ideal for growing teams
- Total flexibility on call flows, integrations, and hosting
- Works across offices, home workers, and mobile devices
Afters
- A modern phone platform built around your business
- Dramatically reduced telecoms costs vs traditional PBX or BT
- A system that scales effortlessly as you grow
Aliases
Cloud phone system, VoIP PBX, business phone system, 3CX phone system
Essential Cloud Phone System
A simple, cost-effective cloud phone system built for small teams. All the core 3CX features, without the overhead of managing your own server.
Benefits
- Affordable monthly pricing
- Easy for staff to use — desktop, mobile, browser
- Fast setup with minimal technical overhead
Afters
- Professional call handling without big infrastructure
- A reliable phone system ready to support day-to-day operations
- Lower upfront costs, ideal for new or smaller businesses
Aliases
Hosted VoIP, small business phone system, shared PBX
Microsoft Teams Calling
Turn Microsoft Teams into your full business phone system. Make and take calls directly inside Teams with business numbers, call queues, IVRs, and analytics.
Benefits
- Staff work entirely inside Teams — no extra app
- Perfect for hybrid and remote working
- Integrates with your existing M365 environment
Afters
- Professional call handling without big infrastructure
- A reliable phone system ready to support day-to-day operations
- Lower upfront costs, ideal for new or smaller businesses
Aliases
Hosted VoIP, small business phone system, shared PBX
On-Premise Phone System
A locally installed 3CX system ideal for sites with strict data requirements, limited connectivity, factory floors, or rural environments.
Benefits
- Works even during internet issues
- Ideal for manufacturing, warehouses, and remote estates
- Local control over hardware, storage, and integrations
Afters
- A resilient, high-performance phone system
- No dependency on cloud services
- Full integration with on-site devices and paging
Aliases
Onsite PBX, local phone system, on-premise VoIP
Business Number Forwarding
A simple service giving your organisations a professional number that diverts straight to a mobile.
Benefits
- Perfect for micro-businesses, trades, start-ups or seasonal teams
- Keeps your personal number private
- Never miss a customer call
- Forward to multiple numbers
Afters
- A more professional and trustworthy customer experience
- Flexibility to answer calls from anywhere
- Zero setup or hardware required
Aliases
Call forwarding service, virtual business number
Call Recording & Compliance Recording
Capture and store your business calls for training, quality assurance, and compliance requirements. Fully integrated with your phone system and accessible from a secure portal.
Benefits
- Improve customer service through training and reviews
- Meet industry or regulatory requirements (FCA, ISO, legal)
- Quickly search, replay, and download recordings
Afters
- A clear audit trail of important conversations
- Higher standards of communication across your team
- Better dispute resolution with accurate call history
Aliases
Call recording system, compliant recording, QA recording, VoIP call recording
Site & Building Voice Integrations
Connect your phone system directly to your building. From factory-floor paging to door entry, tannoy announcements and SIP intercom devices, everything integrates cleanly into your 3CX or Teams setup.
Benefits
- Broadcast announcements across warehouses, factories, and large sites
- Integrates with existing tannoy or PA equipment
- SIP door entry with video/audio direct to desk phones or mobiles
- Remote unlock and secure access control for deliveries and visitors
- Hands-free communication for operational staff
- Supports high-noise environments and multi-zone paging
Afters
- Faster communication across busy or noisy environments
- Increased safety with emergency announcements and alerts
- Improved control over building access and visitor management
- Seamless communication between floors, buildings, and departments
- Reduced need for full-time reception coverage
- A smarter, integrated approach to site-wide communication
Aliases
Paging systems, tannoy integration, SIP door entry, VoIP intercom, warehouse paging, access control integration
Contact Centre & Call Analytics
Advanced call queues, reporting, and analytics for teams who handle large call volumes. Includes live dashboards, wallboards, and agent performance tools.
Benefits
- Monitor call queues and agent performance in real-time
- Improve customer experience with structured workflows
- Track KPIs such as missed calls and answer times
Afters
- A more efficient and predictable customer service operation
- Clear insights into team performance
- Reduced wait times and higher customer satisfaction
Aliases
Call centre features, agent analytics, call queueing, wallboards
Desk Phones, Headsets & Softphones
Choose from a full range of business-grade devices — handsets, headsets, cordless phones, and softphone apps — all configured and supported by Dunedin IT.
Benefits
- Reliable devices chosen for business use
- Plug-and-play setup with your voice platform
- Options for receptionists, desk workers, and mobile teams
Afters
- Clearer calls and better day-to-day communication
- Devices tailored to how your team works
- Reduced IT setup time and less configuration overhead
Aliases
VoIP handsets, business headsets, softphone apps
Number Porting & New Number Provisioning
Transfer your existing business numbers to us or set up new local, national, or international numbers for your organisation.
Benefits
- Keep your existing business phone numbers
- Avoid downtime with a managed porting process
- Add new numbers for departments, campaigns, or team
Afters
- A smooth transition from BT, Gamma, or other providers
- Better flexibility in how customers reach your team
- Reduced risk of missed calls during migrations
Aliases
Number porting, new business numbers, VoIP number setup
Call Plans & International Calling
Flexible call bundles and international calling options designed to reduce costs and support teams who work across borders. Choose from UK-only, European, or global call plans depending on your business needs.
Benefits
- Predictable monthly call costs with bundled minutes
- Lower rates for international and mobile calls
- Options for multi-site, remote, and overseas teams
Afters
- A cost-effective calling setup tailored to how your business communicates
- Confidence that teams can reach clients and partners anywhere
- No unexpected telecoms charges or overage surprises
Aliases
International call plans, VoIP calling bundles, global minutes packages
Related Services
Voice
Make and take calls anywhere with Dunedin IT’s flexible voice systems.
Mobile
Business mobile plans with strong coverage, support, and flexible device management options.
Network & WiFi
Reliable Wi-Fi coverage across your premises with proactive support and monitoring.
Internet
Dunedin IT delivers internet that’s fast, stable, and ready for business growth.
IT Support
Fast, friendly, and reliable support whenever you need it, ensuring minimal downtime and maximum productivity.
Mitgation & Response
Incidents Contained. Operations Restored. Rapid response, recovery, and continuity planning so you can act fast and minimise disruption when issues arise.
Microsoft 365
We help over 200 organisations maximise the benefits of Microsoft 365, improving the tools that foster collaboration, communication, and growth.
Certification & Compliance
Standards Met. Trust Earned. Achieve Cyber Essentials and align with recognised frameworks like IASME, GDPR, and ISO27001 to prove your resilience.
Voice Expertise Built Around Your Industry
ACED
Architecture, Construction, Engineering & Design
HEART
Heritage, Entertainment, Arts, Recreation & Tourism
TRUST
Charities, Community & Third Sector
FIRM
Finance, Insurance, Regulation & Management
TECH
Technology, Innovation & Digital
FLOW
Fuel, Light, Operations & Waste
HEAL
Health, Education & Life Sciences
STYLE
Retail, Lifestyle & Consumer Goods
ACED
Dunedin IT delivers modern voice and communication systems for architectural practices, structural engineers, design consultancies, contractors, and construction management firms across Scotland and the UK.
We modernise often complex, multi-site communication setups — whether your team is in the studio, office trailers, site cabins, or working remotely.
From 3CX cloud platforms to Teams Calling, we ensure your calls are clear, your teams stay connected, and your clients always reach the right person.
What we support for ACED
- Call routing and menus that reflect project teams and site schedules
- Seamless communication between studios, offices, and construction sites
- Smart forwarding rules so clients and contractors never hit dead-ends
- Paging, tannoy, and door entry systems for workshops and fabrication spaces
- Microsoft Teams Calling for hybrid design teams
- Resilient telephony even on rural or temporary sites
HEART
We help visitor attractions, museums, theatres, and event venues deliver exceptional customer service through reliable call handling, advanced menus, and seamless routing across ticketing, retail, security, and guest services.
What we support for HEART
- Call queues tailored for visitor enquiries and event bookings
- Multi-location routing for ticket desks, shops, and box offices
- Paging and tannoy systems for crowd management
- Out-of-hours and seasonal call automation
- Teams Calling for dispersed customer service staff
- High-availability phone systems during peak seasons
TRUST
Charities often run lean teams. We provide simple, affordable cloud voice solutions that help staff stay connected across offices, home working, and outreach locations — without the complexity of big telecom systems.
What we support for TRUST
- Easy-to-use phone systems for volunteers and hybrid teams
- Simple routing for helplines and support services
- Low-cost cloud hosting with predictable billing
- Mobile apps for staff working in community settings
- Number porting with minimal disruption
- Teams Calling for collaboration across partner organisations
FIRM
We deliver secure, compliant, enterprise-grade voice systems for financial services firms, legal practices, and regulatory organisations. Compliance recording, high availability, and controlled routing come as standard.
What we support for FIRM
- Call recording for compliance, audits, and QA
- Secure hosting with encryption and failover
- Advanced routing for departments and case teams
- Teams Calling for hybrid working across offices
- VIP call handling and priority routing
- Disaster recovery plans for critical communication
TECH
Tech companies rely on flexible communication across distributed teams. We integrate Teams, mobiles, softphones, and desk phones into one unified platform — built for speed, agility, and growth.
What we support for TECH
- Unified communication across remote-first teams
- Fast setup for contractors, freelancers, and project pods
- Device flexibility: softphones, mobiles, headsets, desk phones
- Multi-number routing for departments and products
- Integration with CRM and helpdesk systems
- Global call plans for international collaboration
TECH
From depots and warehouses to remote operational sites, we support organisations with rugged, resilient voice systems — including paging, factory-floor speakers, and reliable telephony in challenging environments.
What we support for FLOW
- Paging, tannoy, and factory-floor voice integration
- Rugged devices for field engineers and drivers
- Clear communication across noisy or hazardous sites
- On-premise phone systems for low-connectivity locations
- Call plans tailored for shift-based teams
- Routing that reflects operational workflows (AM/PM/shift patterns)
HEAL
We deliver secure and dependable voice systems for clinics, private practices, schools, labs, and research facilities — where clarity, privacy, and reliability are essential.
What we support for HEAL
- Secure routing for reception, triage, and front desk
- Encrypted call traffic and protected data pathways
- Paging and door entry for controlled environments
- Teams Calling for staff working across campuses
- Call recording for training and quality assurance
- Simple device setups for non-technical staff
STYLE
We support stores, customer service teams, warehouses, and e-commerce operations with reliable, flexible cloud phone systems that ensure customers never hit a dead end.
What we support for STYLE
- Call queues for busy retail environments
- Routing between stores, HQ, warehouses, and support teams
- Paging systems for shop floors and stockrooms
- Mobile apps for managers on the move
- After-hours messages and seasonal routing
- Integration with contact centre analytics
See what our clients say
Trusted by businesses who value reliability, partnership, and results.
Case Study: Bamburgh Castle
Securing Growth through Partnership
With a host of big-screen appearances to its name, most recently appearing in the latest Indiana Jones movie, Bamburgh Castle is used to being in the spotlight.
Having recently delivered an IT and Communications solution to the estates management office for Bamburgh Castle, we were tasked with bringing the Castle itself up to date with its connectivity. With a beautiful but challenging location, Dunedin IT has been working closely with our client to deliver and support the new technologies that will be instrumental in developing their business.
Behind the Scenes: How Your Voice System Really Works
A quick look at the tools, hosting, and support behind Dunedin IT’s business phone service. These are the systems that keep your calls clear, reliable, and frustration-free — without the pain of dealing with big telecom providers.
Hosting & Licences
Contacting Us
No long waits. No scripts. No bouncing between departments.
Call Routing & Automation
Bill Management
Teams & Device Integration
Upgrades & Feature Engagement
Escape Telecom Frustrations. Get Better Voice Support Today.
Dunedin IT delivers modern phone systems and quick, friendly support when you need changes, new numbers, or help with call routing. Share your details and our team will get everything set up or resolved quickly.
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