Knowledge Technology Support

When we were looking to make significant changes to our connectivity to support our ticketing system, we spoke with a few companies who could help. Dunedin IT quickly stood out as the company we wanted to work with. The team is approachable and honest, and explained things to us clearly without relying on any jargon. It was evident that they not only understood and supported our goals, but they also wanted to find us the right solution at the right price. We’ve since expanded our working relationship with them, and we look forward to them being our IT partner for some time to come.

We’ve worked with Dunedin IT since early 2015 and highly recommend them. Thanks in part to their on-site presence at our office, the team have an in-depth understanding of our systems and requirements – which has meant, when we had to switch to working remotely, we experienced no downtime whatsoever. It was an impressively easy and efficient transition. When we move back to working from the office full time, we have every confidence they will ensure an equally smooth transition.

The faster and reliable internet connection means our staff are free to do what we do best: talk about the environment and wildlife on the reserve and help people connect to nature. Thanks to the WiFi throughout the reserve, we’re also seeing more visitors share their experiences with friends and family online, amplifying interest in the site and hopefully encouraging more people to feel connected to the environment.

We’ve worked with Dunedin IT on a support and project-basis for a few years, and have great trust in their expertise when it comes to digital transformation and IT services. When our staff made the switch to working remotely, it was imperative that our telephony systems were up and running right away. Despite this happening during the holiday season, the Dunedin IT team immediately jumped in and made sure we had access to a new cloud based system, with the level of security we needed, within a few weeks. As a result we now have a new telephony system that will serve us well, for both working in the office and remotely.

As an independent Cyber Security business, we work with many clients of different sizes and sectors across the UK. Dunedin IT have been the IT support partner to a number of clients in Scotland and stand out in their diligence, competency and willingness to take advice and improve but ultimately their client-centred approach.  These are key attributes we like to see and value highly. A successful outcome for Cyber Essentials Basic or Plus for their clients is assured.