Future Anticipated. Advantage Gained.

AI & Process Automation

Transforming business processes with technology empowers us to automate repetitive tasks, integrate systems, and create seamless data flows across platforms.

When paired with artificial intelligence (AI), these capabilities unlock incredible potential for smarter decision-making, predictive insights, and rapid response times.

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Adam, Marketing Manager

“AI isn’t new to us – our team has been building and using it since 2022 to improve customer experience.

Now, we’re sharing what works, so businesses can adopt AI without the guesswork.

Embracing AI, automation, and low-code app development will soon become the default for every business – the smart ones are starting now.”

AI & Process Automation

Technology that connects, automates, and learns. Transforming the way organisations work, think, and grow.

Automation

Repetition Removed. Productivity Unlocked.
Free your team from manual tasks with AI-driven process automation and RPA (Robotic Process Automation) that runs 24/7.
Accelerate turnaround times and reduce human error
Reinvest hours saved into higher-value work
Deliver consistent outcomes every time
Get started

Integration

Systems Connected. Data Flowing.
Bring your tools together so information moves instantly from one platform to the next.
Link Microsoft 365, CRM, and other finance apps seamlessly
Eliminate double-entry and disconnected data
Make every area of the business work from the same truth
Get started

Analytics

Insight Gained. Decisions Sharpened.
Turn business data into actionable foresight with automated dashboards and predictive analytics.Leaders act sooner and steer with clarity, not guesswork.
Spot trends before they impact performance
Automate management reports and forecasts
Make data-driven decisions in real time
Get started

New ways to work

Getting started with Dunedin IT’s AI & Process Automation services is straightforward.

In just a few steps, your organisation can move from manual processes and disconnected systems to an intelligent, integrated environment without disruption or data loss.

Start your automation journey today...

Connect with our specialists for a discovery session.

We’ll review your current processes, identify automation opportunities, and create a roadmap that fits your business goals.

AI & Automation Experts

Tailored recommendations from engineers experienced in Power Automate, Copilot, and RPA (Robotic Process Automation).

Smooth Transition

We integrate with your existing tools and data — ensuring new automations fit naturally into your daily operations.

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Seamless AI Transition

We manage everything from system integrations and workflow design to testing and staff enablement.

Our proven onboarding process ensures smooth adoption, secure data handling, and measurable productivity gains.

Our tested onboarding process ensures no downtime, no data risk, and no surprises.

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AI & Process Automation Services

Automation & Workflow Intelligence

Repetition Removed. Productivity Unlocked.

Free your team from manual tasks with AI-driven process automation and RPA that runs 24/7.

Integration & System Connectivity

Systems Connected. Data Flowing.

Unify your tools so data moves automatically between Microsoft 365, finance, and CRM — no copy-paste required.

AI Enablement & Adoption

Confidence Built. Potential Realised.

Prepare your people and data for responsible AI use through Copilot readiness, training, and governance.

Analytics & Decision Intelligence

Insight Gained. Decisions Sharpened.

Use AI-powered dashboards and predictive analytics to reveal trends and guide smarter business decisions.

Low-Code & No-Code Development

Ideas Built. Innovation Scaled.

Empower teams to design custom apps and automations without coding — speeding innovation and cutting dev time.

AI-Powered Support & Virtual Assistance

Help Instant. Service Smarter.

Deploy intelligent copilots and chatbots that resolve routine requests and keep service flowing day or night.

Private AI Solutions

Intelligence Secured. Privacy Preserved.

Run secure, locally hosted AI models trained on your company data — combining innovation with full control.

Digital Transformation

Workflows Redesigned. Growth Re-engineered.

Modernise how your business operates with smart automation, integrated systems, and data-driven decision making.

Challenges for Modern Businesses

Dunedin IT helps organisations protect critical data, avoid costly outages, and stay operational — even during unexpected failures or cyber incidents. We remove the stress of backups and DR planning with modern, automated systems that are easier to manage and faster to recover from.

View All FAQs
How do we know where AI will actually help our business?
Is my company’s data safe when using AI?
Will automation or AI disrupt my current systems?
Will AI replace my staff?
Isn’t AI just for big companies?

AI that never stops learning

Empower your business with technology that connects systems, automates workflows, and uncovers insight in real time.

We build intelligent processes that  capturing knowledge, simplifying decisions, and helping your team work smarter every day.

Always Improving

Automation and AI continuously learn from your data to refine workflows, speed up routine tasks, and surface better answers over time.

Proven Intelligence

From AI copilots to private AI environments, our approach turns everyday information into actionable insight, driving clarity, confidence, and control across your organisation.

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Automation & Intelligent in Action

See how intelligent automation and AI tools can transform everyday business processes to save time and reducing errors.

Let Copilot extract key actions from email threads and summaries your Teams meetings
Microsoft Copilot
Faster responses and clearer priorities
AI reads incoming PDFs, identifies type (invoice, contract, policy) and files them to the correct SharePoint library.
AI Document Recognition
Paperwork becomes searchable and consistent, freeing staff from admin tasks.
Use Robotic Process Automation to read PDFs, match purchase orders, and push details to your finance system automatically.
Document Processing (RPA)
Data entry disappears, errors drop, and faster monthly invoicing.
Let an AI assistant triage new tickets, summarise conversations, and identify recurring issues across clients helping engineers focus on solving, not sorting.
Smart Ticket Triage
MSP
Ask natural-language questions like “Show me our 2024 client proposals” and receive instant document links.
Predictive Analytics
Report planning becomes proactive, improving response times.
Analyse recorded calls from your phone system. Detecting sentiment, keywords, and trends to improve customer experience.
Speech & Sentiment Analysis
Insight into customer tone, recurring topics, and training opportunities.

Event: Get your Business AI Ready

Exploring how strong IT foundations pave the way for real-world AI adoption

Before you can harness AI, you need the right building blocks in place. Our event explored how the fundamentals of IT create the launchpad for automation, insight, and smarter working.

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Accelerate Your Business with Dunedin IT

Dunedin IT helps organisations unlock the power of automation and AI to work smarter, faster, and with greater confidence.

Share your details below and our automation team will reach out to explore how intelligent technology can simplify processes, connect systems, and uncover new opportunities for growth.

Our Locations

Edinburgh . Glasgow . Northumberland . Sussex

Our Number

0330 058 1701