Business Challenges
Dunedin IT supports teams of all sizes, from startups to enterprises, with plans to meet different team needs.
What are the common IT challenges businesses face?
Many organisations struggle with slow response times, recurring IT issues, and outdated systems that disrupt productivity. As teams grow, managing devices, permissions, and cloud services becomes increasingly complex without dedicated support.
Why choose a managed IT service instead of ad-hoc support?
Break-fix support only helps when something goes wrong. Managed IT creates consistency — proactive helping to support the needs of the business today and tomorrow.
How quickly can Dunedin IT respond to problems?
Dunedin IT provides support coverage across the UK and extends remote assistance to teams operating beyond. Our helpdesk acknowledges new tickets within 15 minutes during business hours, with remote support available instantly for emergencies or within the same business day for standard issues.
When onsite assistance is needed, engineers are dispatched as part of your support contract to ensure problems are resolved quickly and professionally. For clients requiring additional protection, our helpdesk can also provide 24/7 coverage, keeping your systems monitored and supported around the clock.
How does Dunedin IT ensure data security and compliance?
All systems are managed in line with ISO 9001, ISO 27001, and Cyber Essentials Plus frameworks. We apply encryption, multi-factor authentication, and continuous monitoring to safeguard your information.
What makes Dunedin IT different from other providers?
We combine technical expertise with genuine hospitality — proactive communication, named account managers, and advice that’s focused on your success rather than our ticket count.
Helpdesk Engineers
When something breaks, we’re the first call—and we take that responsibility seriously.
Every minute a client is stuck with a tech issue, they’re losing time, money, and momentum.
Good IT support isn’t just about fixing things quickly; it’s about preventing problems before they happen and ensuring our clients can concentrate on what they do best.
That’s why we’re here.
How IT Support helps your organisation
Whether your team works in the office or remotely, reliable IT support keeps your business running smoothly.
Dunedin IT combines fast response, proactive care, and human expertise to solve problems quickly — and prevent them from happening in the first place.
Trusted by over 200 organisations
Our Approach
How IT Support Works at Dunedin IT
Start your journey today...
Connect with our experienced team for a free consultation. We'll take a look at your current setup and talk about how we can support your business goals.
1 - Discovery
We start with a friendly, no-obligation chat to understand how your business operates and what’s slowing you down. It’s a chance to share your frustrations and goals so our team can identify where IT can make the biggest impact.
“We want to understand your business first – technology comes second.”
2 - Environment
Our engineers perform a light-touch review of your existing systems, devices, and connectivity. This helps pinpoint risk areas, inefficiencies, and opportunities to simplify your setup.
“Most clients discover they already have 80% of what they need – it just needs configured properly.”
3 - Proposal
We call them Workspaces and we build them around your operations. Every proposal is designed to balance budget but help you move your organisation forward.
“The right level of support shouldn’t feel expensive — it should feel like peace of mind.”
4 - Onboarding
Our project team works closely with your staff to migrate systems, document devices, and set up monitoring tools. Clear communication keeps downtime to a minimum while we take full ownership of your IT environment.
“The goal is zero surprises — and a smooth first day under Dunedin IT support.”
5 - Proactive
Once live, our helpdesk and systems engineers monitor your network 24/7, applying updates, patches, and checks to prevent issues before they affect productivity.
“Prevention is quieter, cheaper, and better for everyone.”
6 - Continuous
Regular reviews ensure your IT evolves with your business. We help you plan upgrades, evaluate new technologies, and keep your systems aligned with best practices.
“Support isn’t a contract — it’s an ongoing partnership.”
Related Services
IT Support
Fast, friendly, and reliable support whenever you need it, ensuring minimal downtime and maximum productivity.
Strategy
Guidance on IT roadmaps, budgeting, and infrastructure planning to align technology with your business goals.
Co-Managed IT Services
Collaborative partnerships with your internal IT team to provide extra resources, skills, and flexibility.
Managed Services
Proactive monitoring, maintenance, and management of your entire IT environment so you can focus on what you do best.
Automation & Workflow Intelligence
Repetition Removed. Productivity Unlocked.
Free your team from manual tasks with AI-driven process automation and RPA that runs 24/7.
Backup & Continuity
Data Secured. Business Resumed. Layered backup and recovery tested for real-world resilience, keeping operations running when the unexpected happens.
Internet
Dunedin IT delivers internet that’s fast, stable, and ready for business growth.
Certification & Compliance
Standards Met. Trust Earned. Achieve Cyber Essentials and align with recognised frameworks like IASME, GDPR, and ISO27001 to prove your resilience.
IT Expertise Built Around Your Industry
ACED
Architecture, Construction, Engineering & Design
HEART
Heritage, Entertainment, Arts, Recreation & Tourism
TRUST
Charities, Community & Third Sector
FIRM
Finance, Insurance, Regulation & Management
TECH
Technology, Innovation & Digital
FLOW
Fuel, Light, Operations & Waste
HEAL
Health, Education & Life Sciences
STYLE
Retail, Lifestyle & Consumer Goods
ACED
Dunedin IT supports architectural practices, structural engineers, design consultancies, and construction management firms across Scotland and the UK. We keep AutoCAD, Revit, and BIM 360 workflows secure and synchronised between studios, offices, and on-site teams.
- BIM and CAD system optimisation
- High-performance workstations and secure file sharing
- Remote collaboration between office and site
“Technology that keeps projects building momentum.”
HEART
Heritage, Entertainment, Arts, Recreation & Tourism
We help arts venues, tourist attractions, event organisers, and production companies deliver seamless experiences. From ticketing to visitor Wi-Fi, we ensure systems stay connected and resilient for staff and guests alike.
- Managed Wi-Fi and visitor connectivity
- Support for ticketing, booking, and POS systems
- Cloud backup and media asset protection
“Behind every great experience is dependable technology.”
TRUST
Trusted by charities, housing associations, and social enterprises, we deliver secure, affordable IT that supports remote working and transparent collaboration.
- Microsoft 365 setup, migration, and user training
- Data protection and governance for funding compliance
- Proactive support tailored to charity budgets
“Technology that helps you help others.”
FIRM
Dunedin IT supports accountancy firms, legal practices, wealth managers, and regulated service providers with reliable and compliant IT systems.
- ISO-aligned cybersecurity controls and MFA
- Encrypted email and secure document sharing
- Business continuity and disaster recovery solutions
“Because trust is built on technology that never fails.”
TECH
We’re the IT behind IT. Supporting agencies, developers, and innovators with the infrastructure, security, and automation that let creativity thrive.
- Cloud hosting and DevOps support
- Secure remote access and collaboration
- Automation and monitoring for always-on performance
“Tech that scales with ambition.”
TECH
We work with energy suppliers, logistics operators, and utilities contractors to keep data, communications, and field systems connected in all conditions.
- 4G/5G failover and Starlink connectivity for remote sites
- IoT device and telemetry system management
- Real-time monitoring dashboards and reporting tools
“Keeping your operations flowing, wherever you work.”
HEAL
Confidentiality and compliance at every level. We support clinics, schools, and research organisations with secure infrastructure and dependable collaboration tools.
- Encrypted data storage and backup
- Microsoft 365 and Teams training for staff and students
- Device and identity management for regulated environments
“Because privacy and reliability go hand in hand.”
STYLE
Dunedin IT supports retailers, e-commerce brands, and hospitality groups with reliable technology that keeps transactions smooth and customers connected.
- POS and inventory system support
- Retail Wi-Fi and guest network management
- Multi-site connectivity and backup solutions
“Making every sale, system, and store run smoothly.”
See what our clients say
Trusted by businesses who value reliability, partnership, and results.
Case Study: The Alnwick Garden
Securing Growth through Partnership
The Alnwick Garden is a unique visitor attraction and charity, attracting 350,000 visitors per year. Their award-winning gardens deliver memory-filled experiences while supporting vital community programmes.
Behind the Scenes: How Your IT Really Works
A quick look at the tools and smart automation behind Dunedin IT’s support service. These are the systems that keep your business fast, secure, and problem-free.
Account & Strategy
Contacting Us
Monitoring & Remediation
Asset Management
Advanced Helpdesk
Call-Outs When Needed
Request Fast, Proactive IT Support Today
Dunedin IT provides fast, proactive support that keeps your business productive, so share your details and our team will help you get the assistance you need.
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