Automation & AI Challenges for Modern Businesses
Dunedin IT helps organisations cut manual admin, connect disconnected systems, and introduce AI safely — without the complexity, risk, or overwhelm that often comes with modern automation.
Why do businesses still rely on manual processes?
Many SMEs run on email, spreadsheets, copy-paste and repeating the same steps every day. This is usually because systems don’t connect well, workflows grew organically, and teams don’t have time to redesign processes themselves.
Is AI safe to use with our company data?
Yes — when deployed privately.
Most SMEs are rightfully worried about sending data to public AI platforms. With Dunedin IT, AI runs inside your Microsoft tenancy or private cloud, keeping every document, ticket and message secure.
What stops SMEs from adopting AI effectively?
Most businesses don’t know where to start, which tools to trust, or how to introduce AI safely.
We guide you through Copilot readiness, governance, workflows, training, and practical use cases — at a pace that suits your organisation.
What makes automation difficult for growing organisations?
Businesses often use multiple apps that don’t talk to each other.
Without the right integrations, teams must double-enter data and manually move work between systems — slowing everything down and increasing errors.
Do we need clean data before we can start using automation?
Not perfectly — but structure helps.
We help prepare, organise and index your information so AI can understand it.
This means better answers, fewer mistakes, and automations that behave reliably.
Jamie, Director
“Automation isn’t about replacing people — it’s about giving them the bandwidth to be creative in more value add areas of the business.”
How Automation & Workflow Intelligence Helps Your Organisation
Tailored Intelligence
Your documents, your tone, your processes.
Connected Systems
Data flows without manual effort
Trusted by over 200 organisations
Automation Services
Repetitive Work Automation
Automate everyday manual tasks that slow your team down — from ticket updates and document routing to data entry, approvals and reminders. These are the essential steps that take up time but don’t need human judgment.
Benefits
- Removes repetitive admin from your day
- Reduces the risk of human errors
- Keeps work moving even outside office hours
Afters
- Teams focus on meaningful work, not routine tasks
- Faster response times and improved customer experience
- A calmer, more predictable workflow that runs smoothly
Aliases
Task automation, admin automation, ticket automation, AI-powered workflows
Workflow Orchestration
Connect the steps in your processes so work flows automatically between people, teams and systems. Notifications, handovers, data movement and next steps are triggered intelligently — without anyone chasing or coordinating manually.
Benefits
- Clear, structured end-to-end processes
- Tasks flow to the right person at the right time
- Reduces gaps, delays and duplicated effort
Afters
- Work moves smoothly across your organisation
- Fewer bottlenecks and less firefighting
- Improved consistency and reliability across operations
Aliases
Process automation, workflow automation, automated handoffs, “if-this-then-that” workflows
Process Improvement
We analyse how your organisation really works — mapping steps, uncovering bottlenecks and redesigning processes for speed, simplicity and better team experience. Automation can then be added exactly where it delivers the biggest impact.
Benefits
- Identifies hidden delays and inefficiencies
- Highlights opportunities for automation
- Simplifies complex or unclear workflows
Afters
- Leaner, faster, more efficient operations
- Staff spend less time waiting or chasing
- A process foundation built for future AI improvements
Aliases
Process mapping, workflow optimisation, operational improvement, business process redesign
Related Services
AI Enablement & Adoption
Repetition Removed. Productivity Unlocked.
Free your team from manual tasks with AI-driven process automation and RPA that runs 24/7.
Proactive
Threats Prevented. Attacks Stopped. Advanced monitoring, detection, and awareness that strengthen your defences and stop most attacks before they start.
Private AI Solutions
Intelligence Secured. Privacy Preserved.
Run secure, locally hosted AI models trained on your company data — combining innovation with full control.
Certification & Compliance
Standards Met. Trust Earned. Achieve Cyber Essentials and align with recognised frameworks like IASME, GDPR, and ISO27001 to prove your resilience.
IT Support
Fast, friendly, and reliable support whenever you need it, ensuring minimal downtime and maximum productivity.
Internet
Dunedin IT delivers internet that’s fast, stable, and ready for business growth.
Microsoft 365
We help over 200 organisations maximise the benefits of Microsoft 365, improving the tools that foster collaboration, communication, and growth.
Managed Services
Proactive monitoring, maintenance, and management of your entire IT environment so you can focus on what you do best.
Automation & Workflow Intelligence built Around Your Business
ACED
Architecture, Construction, Engineering & Design
HEART
Heritage, Entertainment, Arts, Recreation & Tourism
TRUST
Charities, Community & Third Sector
FIRM
Finance, Insurance, Regulation & Management
TECH
Technology, Innovation & Digital
FLOW
Fuel, Light, Operations & Waste
HEAL
Health, Education & Life Sciences
STYLE
Retail, Lifestyle & Consumer Goods
ACED
Dunedin IT helps ACED organisations automate the repetitive admin that slows down project delivery — from drawing approvals and job allocation to site reports and document workflows.
We streamline processes between architects, engineers, subcontractors and project managers so deadlines move faster and data flows cleanly across teams.
What we support for ACED
- Automating drawing, model and document routing for approvals
- Auto-generating site reports and daily logs
- Workflow handoffs between design, engineering and project teams
- Notifications when design changes or RFIs need attention
- Automating purchase order and materials request flows
HEART
We help HEART organisations automate ticketing admin, venue communication, event preparation, and routine customer messaging.
Teams can focus on visitor experience while behind-the-scenes workflows run automatically.
What we support for HEART
- Automated visitor follow-ups and reminders
- Staff scheduling and shift notification flows
- Event preparation workflows
- Document routing for marketing, signage and venue operations
- Automating common enquiries and internal updates
TRUST
Automation helps charities reduce admin overhead, manage volunteers, coordinate projects and process enquiries without increasing staff workload.
We simplify repetitive back-office tasks so teams can focus on impact, fundraising and community support.
What we support for TRUST
- Automating donation acknowledgements and supporter updates
- Volunteer onboarding, reminders and coordination
- Grant application workflows and document routing
- Automated reporting for trustees
- Streamlined enquiry handling and case updates
FIRM
We help FIRM organisations automate compliance-heavy tasks, structured workflows and multi-step approvals.
This reduces manual data entry, enhances accuracy and ensures teams operate smoothly and consistently.
What we support for FIRM
- Automated approval flows for finance operations
- Compliance checks and document lifecycle management
- CRM and client workflow triggers
- Task reminders for deadlines and scheduled reviews
- Automated movement of data between systems securely
TECH
Automation supports fast-moving tech businesses by removing repetitive admin, improving customer onboarding journeys and connecting product, support and operations teams.
Our workflows help innovation-led organisations scale without adding complexity.
What we support for TECH
- App or product onboarding workflows
- Auto-triage of support requests
- Integrations between dev, support and finance
- Automated invoicing or renewal triggers
- Internal knowledge workflows for engineering teams
TECH
FLOW organisations rely on accurate scheduling, site coordination and operational data.
Automation helps reduce delays, improve communication and ensure high compliance across distributed teams.
What we support for FLOW
- Automated site report and inspection workflows
- Routing job updates between office and field teams
- Maintenance reminders and compliance task flows
- Tracking handoffs from job creation to completion
- Data movement between operational systems
HEAL
We help HEAL organisations automate repetitive admin, improve patient/student communication and streamline processes that traditionally require multiple handovers.
This improves service quality while reducing operational pressure.
What we support for HEAL
- Auto-routing forms, referrals or applications
- Scheduling notifications for clinics or lessons
- Internal approvals for HR, safeguarding or compliance
- Automated reporting for leadership or regulators
- Multi-team handoff workflows
STYLE
Retail and lifestyle businesses benefit from automations that speed up customer service, improve stock workflows and streamline supplier communication.
We help reduce manual admin, improve turnaround times and enhance customer experience.
What we support for STYLE
- Automated customer updates and notifications
- Stock, order and supplier workflow triggers
- Workflow routing for returns or exchanges
- Daily operational reports
- Automations between POS, CRM and finance systems
See what our clients say
Trusted by businesses who value reliability, partnership, and results.
Case Study: Bamburgh Castle
Securing Growth through Partnership
With a host of big-screen appearances to its name, most recently appearing in the latest Indiana Jones movie, Bamburgh Castle is used to being in the spotlight.
Having recently delivered an IT and Communications solution to the estates management office for Bamburgh Castle, we were tasked with bringing the Castle itself up to date with its connectivity. With a beautiful but challenging location, Dunedin IT has been working closely with our client to deliver and support the new technologies that will be instrumental in developing their business.
Behind the Scenes: How Your Automation & Workflow Intelligence Works
A quick look at the systems, intelligence, and automation engines that keep your workflows moving, your information flowing, and your team supported — without you needing to manage complex AI or integration work yourself.
Understanding your data
Real-Time System Connectivity
Repetitive Task Automation
Insight & Improvement Engine
Workflow Orchestration
Privacy, Security & Control
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