How fast do you respond when something goes wrong?
Quickly — but more importantly, we make sure what we do actually helps you, not just ticks an SLA box.
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- General
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- How We Work
We work to clear SLA targets, but SLAs only measure speed, not usefulness. Your dinner might arrive in under 15 minutes — but if it’s not what you ordered, the speed doesn’t matter.
It’s the same with IT support.
A fast response is important, but what really matters is whether the issue gets resolved properly and whether the experience feels supportive rather than transactional. Internally, we talk a lot about doing something for the customer, not to them. That means taking a moment to understand the situation, giving clear communication, and fixing the root cause so you’re not coming back to the same problem tomorrow.
Fast is good. Fast and meaningful is better.
- SLAs ensure speed, but our focus is on useful responses
- We prioritise doing the right thing, not just closing tickets
- Clear communication so you know what’s happening
- Root-cause fixes to stop recurrence
- Support that feels like it’s done for you, not to you
Request Fast, Proactive IT Support Today
Dunedin IT provides fast, proactive support that keeps your business productive, so share your details and our team will help you get the assistance you need.