VoIP (Voice over Internet Protocol) replaces traditional phone lines with internet-based calling. Why does that matter? The old copper network is being switched off, so VoIP is the future. It’s cost-effective, easy to scale, and works anywhere — office, home, or on the move. You get features like voicemail-to-email, call forwarding, and video calls without paying extra. For SMEs, it’s a smart way to stay connected without big bills or complex hardware.

Many organisations still rely on outdated PBX systems, unclear call flows, or expensive telecom contracts that limit flexibility. As teams become more hybrid, businesses need a phone system that works from anywhere without technical headaches.