Network Support & Advanced Monitoring
What is it?
Where does it live?
Tell me more?
Your network is the part of IT nobody thinks about – until it stops.
When a switch fails or a firewall change goes wrong, everything behind it stops too: Wi-Fi, phones, printers, cloud apps, card machines. Network Support & Advanced Monitoring puts your routers, switches and firewalls under continuous watch and gives you a helpdesk that already knows how your network is built, so problems are found sooner and fixed faster.
What you get
✔ Continuous monitoring
We use advanced networking software to watch every router, switch and firewall around the clock. If a device goes offline, a port starts failing or performance drops, the Dunedin IT helpdesk is alerted – often before your staff notice anything is wrong.
✔ Automatic configuration backups
Every device's configuration is backed up automatically and each change is recorded. If a device fails or a change causes problems, we can see exactly what changed and restore a known-good configuration, instead of rebuilding it from memory.
✔ An always up-to-date network map
The software maps how your network is connected and keeps that map current as things change. It turns guesswork into facts when diagnosing faults, planning changes, adding a new office or answering an auditor's questions.
✔ Device support from the Dunedin IT helpdesk
Fault diagnosis, configuration changes and firmware updates are all included. Firmware is kept current, closing security weaknesses that attackers look for in out-of-date network equipment.
What changes for you
- Less downtime – faults are spotted and investigated earlier, and fixes start from evidence rather than trial and error.
- Faster recovery – a failed device can be replaced and restored from its last backed-up configuration.
- Fewer surprises – changes are tracked, so nothing on the network changes without a record.
- A stronger security posture – network equipment kept patched and configured to a known standard.
- No in-house network expertise needed – one helpdesk looks after the devices, the monitoring and the fixes.
How it's billed
Per network device, per month. Add it alongside your IT support, or on its own for sites where the network matters most.
Want your network looked after properly?
Get in touch with Dunedin IT and we'll review your network and set up monitoring for every device.
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