What’s different in the third sector (what we plan around)

• Budget sensitivity: every spend needs to be justified and show clear value
• Governance: trustees/boards, audits, and stakeholder oversight often shape decision-making
• Trust and reputation: incidents can have a bigger impact on confidence and fundraising
• Sensitive data: donors, beneficiaries, volunteers — often special-category data and strict GDPR expectations
• Mixed user base: volunteers, part-time staff, remote workers, varying confidence with tech
• Funding cycles: projects may need to align to grant timing and reporting requirements

How support is tailored (what you’ll notice)

• Practical, phased recommendations with options and clear ROI — not “shiny new tech” for its own sake
• Clear documentation for approvals (so proposals can be taken to trustees/leadership confidently)
• Stronger emphasis on access control, security and resilience (MFA, backups, monitoring, incident readiness)
• People-first support with patient guidance, simple comms, and training that actually sticks
• Transparency: visibility of work, priorities, and outcomes so reporting is easier
• Mission alignment: tech decisions framed around service delivery and impact, not profit metrics

‍