What is Microsoft 365 Copilot and how does it work?

Microsoft 365 Copilot is Microsoft’s business-focused AI chat assistant, similar to ChatGPT, Claude, or Gemini. It is based on OpenAI’s ChatGPT technology but runs in Microsoft data centres and securely connects to your company data without that data leaving your Microsoft 365 tenancy.
  • Pillar
  • Support
  • Service
  • Microsoft 365
  • Topics
  • AI Chat Assistants
    m365-copilot
    m365

Copilot is a digital assistant built into Microsoft 365 that helps people write, summarise, plan, and create using their own business information.

Copilot works inside tools like Outlook, Word, Excel, Teams and PowerPoint.

  • Understands your emails, chats and files
  • Uses AI to generate useful responses
  • Helps you get work done faster

Examples:

  • Turn meeting notes into a proposal
  • Summarise a long email thread into bullet points
  • Rewrite documents in a better tone
  • Analyse spreadsheets and explain results

In simple terms: Copilot connects your work + your data + AI to help your team move quicker.

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