What is Microsoft 365 Copilot and how does it work?
Microsoft 365 Copilot is Microsoft’s business-focused AI chat assistant, similar to ChatGPT, Claude, or Gemini. It is based on OpenAI’s ChatGPT technology but runs in Microsoft data centres and securely connects to your company data without that data leaving your Microsoft 365 tenancy.
- Pillar
- Support
- Service
- Microsoft 365
- Topics
- AI Chat Assistantsm365-copilotm365
Copilot is a digital assistant built into Microsoft 365 that helps people write, summarise, plan, and create using their own business information.
Copilot works inside tools like Outlook, Word, Excel, Teams and PowerPoint.
- Understands your emails, chats and files
- Uses AI to generate useful responses
- Helps you get work done faster
Examples:
- Turn meeting notes into a proposal
- Summarise a long email thread into bullet points
- Rewrite documents in a better tone
- Analyse spreadsheets and explain results
In simple terms: Copilot connects your work + your data + AI to help your team move quicker.
Request Fast, Proactive IT Support Today
Dunedin IT provides fast, proactive support that keeps your business productive, so share your details and our team will help you get the assistance you need.
Our Locations
Edinburgh . Glasgow . Northumberland . Sussex




