IT Support Team Look Back at 2021

We asked our IT Support team, IT Engineers, Helpdesk, Onsite IT, Remote IT Support team to share some IT thoughts about the year that is nearing its close.

What services have you noticed becoming more popular?

"More and more clients are turning to SharePoint along with internal apps to allow for working anywhere along with 4g/5g routers to allow workers a more stable/speedy connection than the traditional wired internet"

Andy, IT Technical Manager

"Obviously more remote working or Work Anywhere, the importance on communication within companies, as you cant just pop along to a colleagues desk"

Andy, IT Technical Manager

"Employment changes: during the pandemic work roles were identified that can be downsized or replaced with technology."

Marta, Administrative Assistant

What key changes have you seen during the pandemic?

What’s the one piece of advice you would give customers in relation to their IT and Comms?

“Communication with the team! Make sure there is more than one way for the team to communicate with one another. And having regular updates on the company and the teams achievements feels vital when working from home”

Adam, IT Helpdesk & Marketing

"Providing flexible connectivity solutions to rural locations. For instance, the Loch of the Lowes in Perthshire for the Scottish Wildlife Trust known for its Ospreys. All managed & monitored by Dunedin IT too!"

Adam, IT Helpdesk & Marketing

How has your job changed during that time?

"Having worked at Dunedin IT pre-pandemic as an remote IT Support Engineer, I was already working from home, back when people would say "I wish I could work from home!" Despite my situation not physically changing, there was a noticeable difference to the working day. I found myself working later, feeling more tired less focused. But fortunately overtime things have gotten better, setting 90 day goals has been one helpful ingredient."

Adam, IT Helpdesk & Marketing

“During the first lockdown, The Alnwick Garden was a ghost town. All staff bar 2 were furloughed so including myself there were 3 of us. We ran the Garden, with unique opportunities to do things we had never done before. When started to come out of lockdown, the place really came together. They made their own signs and sanitisation stations, and helped in almost every department, PAs became joiners and Directors became gardeners. But, all the hard work and effort paid off, they came out the other side stronger while a lot of organisations failed. The Garden thrived and have won awards for all the hard work, most recently being the Gold Visit England award with a score over 98% which is phenomenal.”

Stuart, IT Engineer

Do you have any feel-good customer stories to tell?

What’s the one piece of advice you would give customers in relation to their IT and Comms?

"There is always room for improvement. Whether it be having a plan to replace equipment on a rolling basis to being sure it works for them, just because it always did, doesn't mean it always will."

Andy, IT Technical Manager

"Go with the times, keep everything upgraded, security is a huge concern and having modern robust support and systems is key."

Stuart, IT Engineer

"Communication: Make sure everyone has a way to communicate to the team and the importance of daily updates within the company."

Adam, Helpdesk & Marketing

Related Pages

On our Solutions Page you can choose by Technology, Sector and Customer Stories to see how Dunedin IT provides proactive technology strategies.

See our Resources Page for our latest videos and infographics about technology solutions that you can download and share with your team.

If you are interested in working for Dunedin IT, please see our Jobs Page for the latest updates on it support specialist jobs