Client Support

Existing Dunedin IT clients, please access support using the options below.

Click here to return to main website

Dunedin-IT-end-to-end-services-Deployment

Helpdesk

Email

helpdesk@dunedinit.co.uk

Email is the best way to raise a support ticket. Attaching a screenshot of the issue/request can help to speed up the process.

Phone

0330 058 1701

We aim to answer your call as quickly as possible. During busy periods please stay on the line, leave a voicemail or request a ring back.

Out-of-hours or critical support requests, always ring us and leave a voicemail. The on-call engineer will be alerted. Any additional details back this up with an email to the helpdesk.

Chat

For non-critical support tickets you can start chat session via social media or website. Please note this is a limited service, but can be useful if you don't have email address, we need find another way to verify or get information to you.

Remote Access

If for some reason we don’t have remote access to your computer we might ask you to visit one of the following websites.

Please ensure you’re 100% confident that you’re speaking to memeber of the team. We won’t ring from any unknown telephone number or use any other method to remote to your computer. 

Self-Help

Common and simple fixes

Although we might think we’ve switch the device off, often we just placed them into sleep mode, never allowing services and programs to fully reset themselves, get some rest!

This also applies to your tablet or phone; these devices are often not restarted for weeks.

Home routers, wireless points, your Sky, Virgin, TV etc, all appreciate a restart now again, but if you’re having to do this more than once a month, you might have another issue.

Restarting a computer/device may  help with

  • Slow internet
  • Faulty or crashing application
  • Slow computer or application
  • Updating/refreshing data
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If you’re having issue with Outlook, Word, Teams application on your desktop computer. As temporary work around, use the web version, see if the issues is resolved.

office.com

Portal

Online Portal

Our helpdesk portal has a number of Knowledge Bases (KB) articles related to some of the services we provide.

 

Useful Resources

Fast.com – The only speed test website page we use and trust in Dunedin IT

My IP Address – What is the public IP address your computer is using when connecting to the intenret?

Bad Website Checker – Check out if link (URL) belongs to a bad website before visiting it.

 

MX Toolbox – Email, Website and Domain issues, we use this site to check things are configured correctly.