The MSP with the Best AI-Powered Helpdesk Assistant

SuperOps MSP Awards 2023

We are thrilled to announce that we have won the award for “MSP with the best use of AI” from SuperOps. This award recognises Dunedin IT’s innovative use of AI-powered helpdesk assistant, which enhances the customer experience and improves the efficiency of our IT support services.

Our AI-powered helpdesk assistant interacts with customers via email to provide them with instant answers, solutions, or guidance. The AI can also escalate complex issues to our engineers and learn from their responses to improve its performance. The AI leverages natural language processing, machine learning, and our own in-house knowledge bases to understand customer queries and provide relevant information.

“We are delighted to receive this award from SuperOps, and we are proud of our AI-powered helpdesk assistant. It’s a great example of what is possible with our cloud development team and our sister company, Terinea. It’s been a game-changer for our business and our customers, as it reflects our commitment to keeping up to date with the latest technology and implementing it in our services. It enables us to provide faster, smarter, and better IT support, and to concentrate on more IT strategy and value-added tasks for our clients.”

Jamie Clague, Director

Edinburgh, 2009

IT Support & Cyber Security

If you are looking for a reliable, innovative, and award-winning MSP to handle your IT support and cyber security needs, look no further than Dunedin IT. We can provide you with fast, smart, and personalised solutions. Contact us today and get a free consultation and a quote. We would love to hear from you and help you with your IT challenges.

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