• knowledge
    • Knowledge

      Tech Insights

      Build an IT vision

      IT Strategy

      Formalise my vision

      Digital Workshops

      Unleash my team

  • Information
    • Information

      IT Support

      Support our systems

      Bespoke Support

      Tailored support solutions

      Cloud Development

      Cloud platform development

  • Data
    • Data

      Manage

      Compliance, Hosting, Services

      Connect

      Internet, Voice, Mobile

      Protect

      Security, Backup, Resilience

  • Solutions
  • About Us
    • About Us

      About Us

      History

      Partners & Certifications

      The Team

      Resources

      Sitemap

      Jobs

      Blog

      Policies & Terms

  • Say Hello
    • Say Hello

      Clients

      Existing

      helpdesk@dunedinit.co.uk
      0330 058 1701 option 1

      New

      sales@dunedinit.co.uk
      0330 058 1701 option 2

      Location

      Edinburgh Office

      31A Dunedin Street, EH7 4JG
      Google Maps | What3Words

      Glasgow Office

      71 Oxford Street, G5 9EP
      Google Maps | What3Words

      Help

      Useful Links
      Helpdesk Portal
      Remote Support
      Status Page
      Microsoft Support
      Remote Access

      Social

      Linkedin Instagram Twitter

      Online Chat

      New! For non-urgent issues, you can now chat online with us.

Search
START TYPING AND PRESS ENTER TO SEARCH
  • Knowledge
    • Tech Insights
    • IT Strategy
    • Digital Workshops
  • Information
    • IT Support
    • Bespoke Support
    • Cloud Development
  • Data
    • Manage
    • Connect
    • Protect
  • Solutions
  • About
    • Meet the Team
    • Blog
  • Say Hello
  • About Us
  • Help
Search
7 collaborative tools to reduce your hatred of online meetings
2021-05-20
3 social media alternatives to Facebook, Whatsapp and Instagram
9 Alternatives to WhatsApp, Facebook, and Instagram
2021-10-05
Published by Rory McEwan on 2021-07-08
Categories
  • Blog
  • Connectivity & Collaboration
  • Tech Insights
Tags
  • cloud
  • communications
  • future
  • internet
  • IT Support
  • online tools
  • pandemic
  • pbx
  • productivity
  • PTSN
  • remote working
  • solutions
  • teamwork
  • telecoms
  • voip
  • wfh
VoIP is finally unified

The VoIP Stars have Aligned

Unified Communications VoIP – The Stars Have Finally Aligned

In the dim and distant past (well, maybe 25 years ago) the first commercial Voice Over Internet Protocol was by VocalTec. Allowing people to talk to each other using their computers, across the internet.

Once you got past the novelty, initial appeal was reducing what were at the time, relatively astronomical costs with calling abroad.

In the Beginning

Before we lived in a world where Unified VoIP Communications were not yet a reality we first had Skype and Vonage emerged as market leaders in the consumer world. Then video was added as internet speeds improved. Mobile providers began to grapple with commercial issues of VOIP on their mobile revenues.

Next SIP technology allowed business customers to reduce the cost of voice traffic. This was done by connecting an alternative to the traditional PSTN, to their PBX telephone system. The capability and functionality remained on site, on hardware with a high reliance on the system maintainer to manage moves and changes.

Becoming Unified

As a result the intelligence began to move from site, to the cloud, with customers offered elements of self-service and modest capital investment versus a traditional PBX. In addition as well as hugely simplified multi-site solutions.

However, despite many providers offering hosted communication platforms for some years now, its not always been a consistent, stable experience businesses demand and expect, with hugely variable quality of internet access at the core of many issues.

Finally, we’ve reached the point where cloud solutions are delivering the feature. These are rich and robust platforms businesses can base their company communications on – adaptable to the changing workplace, simple to deploy, and secure.  And now good quality, high speed internet access is now available to so many, whether fixed or mobile.

Unified VoIP Boost

Meanwhile the pandemic has unquestionably accelerated growth of unified communications. Dunedin IT have spent much of the last 18 months helping many customers migrate legacy solutions to provide the flexibility their mobile workforces now need. And above all retaining a consistent experience for their customers.

Other drivers we’ve seen have included reducing costs, sweating existing assets such as Microsoft Teams and the near-future switch off of PSTN services (including ISDN). We’ve also seen home-working demand some inventive mobile solution when locations have been challenging for the fixed line networks.

Unified Communications is here

Finally we can say communications are now truly unified and importantly, IT companies are leading the way as voice has become another application accessed over the company network rather than a standalone consideration.

Now conversations have moved on to adding value – compliant Call Recording, webchat, and conferencing are the topics for discussion now, where once they were around handset models and rackspace.

To conclude, in the world of communications, the question we’re left with is, as always, what next?

Calendar and Clock Count Down

Do more with your Phone Systems

The clock is ticking, in 2025 BT will have switched off all their analog services.

Whether you have a solution from us or thinking about upgrading, let us demonstrate Dunedin IT Voice Platform (3CX) and Microsoft Teams Direct Routing.

Book a digital workshop to find out more

00

days


00

hours


00

minutes


00

seconds


Connect your data

Dunedin IT is in the business of helping your organisation collaborate and communicate. That means a robust IT infrastructure, integrated securely across your business and to the outside world.

Working with the leading networks in the country, our connectivity options allow us to offer complete solutions where you’ll have a single point of responsibility, support, and billing.

See our video and infographic on how Dunedin IT Mobility Solutions can benefit your organisation.

Speak to us today and ask us what our connectivity solutions can do for your organisation

Share
0
Rory McEwan

Related posts

Acronis and Dunedin IT Announced as New Cyber Protection Partners of Hibernian FC

2022-06-23

Acronis and Dunedin IT Announced as New Cyber Protection Partners of Hibernian FC


Read more
2022-06-21

The 2022 Guide to Hybrid Working Cybersecurity eBook


Read more
2022-06-14

Six common IT challenges for fast-growing businesses


Read more

Comments are closed.

Social Media Channels

Get in Touch

Existing Clients

helpdesk@dunedinit.co.uk

0330 058 1701

New Clients

sales@dunedinit.co.uk

0330 058 1701

Find Us

Edinburgh Office

31A Dunedin Street, EH7 4JG
Google Maps | What3Words

Glasgow Office

71 Oxford Street, G5 9EP
Google Maps | What3Words

Instagram Feed

Instagram

Dunedin IT Limited 2022

One of Scotland’s most trusted & experienced technology & connectivity providers of end-to-end IT services

IT Support | Policies & Terms | About Us | Solutions
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT