Perth Racecourse and Dunedin IT worked together to identify the goals of the new ticketing operations, primarily to improve venue safety and reduce the cost of producing the tickets. The venue also wanted to improve the overall visitor experience by introducing free public Wi-Fi.
Dunedin IT helped the venue identify what it needed, and then developed and installed a full site fibre network to key entrance gates to support the scanning of e-tickets. This in turn removed all printing and postal costs, as well as staff time required to print and mail the badges.
The new system also allowed the venue to sell to the permitted capacity of each enclosure and know exactly how many people were in an enclosure at any time. This improved security and safety. The venue also used this insight to better manage facilities including knowing how many toilets and food stands to open in each location, which in turn improved the overall visitor experience.
The free public Wi-Fi installed by Dunedin IT was designed to reach speeds of 100MB/s, a more than 2,000% increase from the previous connection speed, providing an improved experience for visitors. Dunedin IT also upgraded Wi-Fi at additional onsite buildings including The Lodge Hotel and the stables, and installed a fibre connection to the Perth Races office building to improve business productivity. In addition, a Dunedin IT engineer is always onsite on race days to ensure the technology runs smoothly and any issues are immediately addressed.