Jamie, Director
"When Microsoft released Copilot in 2023, it was hard for most businesses to justify the additional cost. The potential was clear, but the return on investment often relied on significant configuration and training.
In 2025, Microsoft added new features. Value became easier to realise with far less effort, especially within everyday Microsoft 365 apps like Outlook, Teams and Word. Later that year, Microsoft introduced a lower-priced version, making Copilot accessible to many more organisations.
Looking ahead, 2026 feels like a turning point for SMEs. The most innovative businesses will concentrate on their data rather than the tool itself — integrating core systems and information into the Microsoft 365 ecosystem to maximise Copilot's effectiveness."
Microsoft 365 Copilot Product Range
Copilot Chat is the free version included with Basic, Standard, and Premium licenses. You can input your company data, but the AI does not automatically have access to it. Both Business and Enterprise editions securely process your company data.
The Enterprise plan is tailored for organisations with over 300 users or those needing stricter AI compliance controls.
In the UK, 90% of businesses and organisations will find the Microsoft 365 Copilot Business version suitable.
Microsoft 365 Copilot (Enterprise)
Designed for organisations with over 300 staff or those who require additional compliance around AI and their connected Microsoft 365 Apps.
Built for organisations that need governance, control, and automation at scale.
This version extends Copilot beyond personal productivity into end-to-end operational workflows, integrated with enterprise systems and compliance requirements.
Think of it as: a strategic platform, not just an assistant.
Benefits
- Automates processes across departments
- Enforces standards, policies, and consistency
- Improves reporting, oversight, and control
- Delivers meaningful cost efficiencies at scale
Afters
- Teams and departments work as one
- Knowledge turns into repeatable action
- Designed for scale, complexity, and compliance
Microsoft 365 Copilot Business
AI assistant integrated with your business data in Microsoft 365 (Outlook, Teams, Word, OneDrive & SharePoint)
This is the first Copilot version that genuinely works for most SMEs. It securely connects to emails, Teams, meetings, files, and calendars — giving Copilot real business context across the tools people already use every day.
Benefits
- Significant daily productivity gains
- Meetings summarised with actions captured automatically
- Documents drafted using real company information
- AI output that uses your SharePoint and Notes data
Afters
- Faster communication and better decisions
- More effective managers and leaders
- The version that genuinely moves the needle for SMEs
Microsoft 365 Copilot Chat
Smart AI chat tool for quick drafting and summarising but doesn't connect to your organisation data without referencing it manually.
A built-in AI chat experience inside Microsoft 365.
It can answer questions, summarise text, and help draft content — but does not access company data.
Ideal for learning, testing, and low-risk experimentation.
Benefits
- Saves time writing emails and structuring ideas
- Instant summaries and first drafts
- No exposure of company data
Afters
- Low-cost, low-risk way to try Copilot
- Small productivity wins, quickly
- Safe experimentation with no setup required
Copilot for Microsoft 365: Your Questions Answered
You’ve made an additional investment in the Microsoft 365 family—now it’s time to ensure your business gets the best possible return.
This FAQ answers the most common questions about Microsoft 365 Copilot, from how it drives productivity and safeguards your data to practical steps for adoption and measuring success.
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