Microsoft 365 FAQ: Answers for Small Business Owners
Microsoft 365 is powerful, but only when it’s set up properly. These FAQs tackle the common questions and misconceptions we see every day, helping you avoid costly mistakes and get more from what you already pay for.
View All FAQsGreg, Technical Director
Microsoft 365 is a powerful platform, but only when it’s set up properly. Too often we see businesses struggling because their IT partner left critical security and compliance settings unchecked.
Done right, it becomes the backbone of productivity and protection; done wrong, it’s a liability waiting to happen.”
Microsoft 365 Products
Microsoft 365 gives you all the tools you need to work smarter – Word, Excel, PowerPoint, Teams, and more – in one secure, cloud-based package. There are lots of licensing options, and it can feel confusing, but don’t worry – just get in touch and we’ll help you choose the right plan for your business.
Microsoft 365 Business Basic
Affordable cloud-based productivity tools for small businesses
Find out moreMicrosoft 365 Copilot (Enterprise)
Designed for organisations with over 300 staff or those who require additional compliance around AI and their connected Microsoft 365 Apps.
Find out moreMicrosoft 365 F1 (Frontline)
Basic communication and scheduling tools for frontline workers
Find out moreMicrosoft 365 Copilot Business
AI assistant integrated with your business data in Microsoft 365 (Outlook, Teams, Word, OneDrive & SharePoint)
Find out moreHow Microsoft 365 Helps Your Team Thrive
Whether you’re in the office or working remotely, Microsoft 365—backed by Dunedin IT—keeps your business secure, productive, and connected.
Proactive Management
Data Protected. Risks Reduced.
Expert Enablement
Clarity Given. Tools Unlocked.
Modern Workspace
Smarter Work. Secure by Design
Trusted by over 200 organisations
Our Approach to Microsoft 365
We don’t just install Microsoft 365 — we make sure it works for your business. Our process ensures your setup is secure, efficient, and tailored to your goals.
Start your journey today...
Connect with our experienced team for a free consultation. We'll take a look at your current setup and talk about how we can support your business goals.
1 - Discovery
We start with a conversation to understand your business operations and pain points.
Microsoft 365 should fit your workflow, not the other way around.
“We want to understand your business first — technology comes second.”
2 - Environment
Our engineers perform a light-touch audit of your current Microsoft 365 environment:
- Are Teams and SharePoint structured for collaboration?
- Is OneDrive syncing properly?
- Are security features like MFA and Conditional Access enabled?
“Most clients discover they already have 80% of what they need — it just needs configured properly.”
3 - Proposal
We design a Microsoft 365 workspace that supports your operations:
- Streamlined Teams channels and SharePoint sites
- Automated workflows with Power Automate
- Compliance and security settings aligned with best practice
“The right level of support shouldn’t feel expensive — it should feel like peace of mind.”
Related Services
IT Support
Fast, friendly, and reliable support whenever you need it, ensuring minimal downtime and maximum productivity.
Strategy
Guidance on IT roadmaps, budgeting, and infrastructure planning to align technology with your business goals.
Co-Managed IT Services
Collaborative partnerships with your internal IT team to provide extra resources, skills, and flexibility.
Managed Services
Proactive monitoring, maintenance, and management of your entire IT environment so you can focus on what you do best.
Automation & Workflow Intelligence
Repetition Removed. Productivity Unlocked.
Free your team from manual tasks with AI-driven process automation and RPA that runs 24/7.
Backup & Continuity
Data Secured. Business Resumed. Layered backup and recovery tested for real-world resilience, keeping operations running when the unexpected happens.
Internet
Dunedin IT delivers internet that’s fast, stable, and ready for business growth.
Certification & Compliance
Standards Met. Trust Earned. Achieve Cyber Essentials and align with recognised frameworks like IASME, GDPR, and ISO27001 to prove your resilience.
Request Fast, Proactive IT Support Today
Dunedin IT provides fast, proactive support that keeps your business productive, so share your details and our team will help you get the assistance you need.
